Service Co-ordinator

Salary: £19,000–£24,000 per year, pension, private health care

Contract: Full time, Monday–Thursday 09:00–17:00, Friday 09:00–16:00

Location: Gosport, Hampshire

Powerworks provide ongoing maintenance and emergency service to a wide range of customers for their critical power needs, across Healthcare and Blue Light services, Defence, Facilities Management, Education and Financial Services. Our equipment is predominantly UPS systems, alongside IPS systems within Healthcare and full data centre design, build and installation.

Due to ongoing growth, we’re looking for a Service Co-ordinator to manage the Defence sector, working closely with the client and our team of service and installation engineers to deliver PPM services and resolve any issues that arise. Reporting to the General Manager, responsibilities include:

• Owning the performance and renewal of maintenance contracts with our customers
• Scheduling engineers’ diaries
• Ensuring all reports are completed and returned by engineers, copied to customers and correctly filed per our ISO procedures
• Providing quotations in response to engineers’ visits for repair work (e.g. battery changes), and chasing customers for purchase orders
• Ordering and monitoring spare parts, including warranty spares
• Providing monthly statistics for management meetings (maintenance visits, call-outs, contract value, spares stock)
• Assisting with logistics and general company administration

What we’re looking for:

• Excellent customer service skills, highly organised, with a strong problem-solving “can do” attitude
• Prior office/service environment experience preferred but not essential; proficient in Word, Excel and Outlook
• Enjoys talking to people and is great at building trust
• Excellent written and verbal communication
• Organised, dependable and motivated